Training & Outreach

First Impressions – Telephone Etiquette: Will Someone Nice Always Answer?

What first impression does your agency give? Often, a transit system's initial opportunity to communicate with an individual from the public is through the telephone. The focus of this session is to provide tips on improving telephone communication and to emphasize the importance of telephone courtesy in overall customer service. This workshop will provide training on improving attitudes, emphasizing the importance of good customer service, and coaching employees on sensitivity training (i.e., people first language).

(1.5 hours)