Training on Demand
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| Topic | View Full Description |
|---|---|
| Business Plan Development Training Are your days filled with too many issues demanding your immediate attention so it is difficult, if not impossible, to take time to do strategic planning for your transit operations? Often planning has to take the "back seat" to the realities of day-to-day... | View |
| Choosing Your Attitude: Staying Positive Even in a Negative Environment Given the choice of dealing with positive, upbeat people with "can do" attitudes or interacting with disgruntled, uninterested, whiny individuals, which would you choose? We are attracted to people who enjoy what they are doing, are having a good time... | View |
| Financial Management for Transit Operators Transit systems need complete and accurate financial data in order to manage the operation of their program. It is critical that the transit agency manager understand how operating decisions impact their financial picture, and the true costs of operating... | View |
| First Impressions – Telephone Etiquette: Will Someone Nice Always Answer? What first impression does your agency give? Often, a transit system's initial opportunity to communicate with an individual from the public is through the telephone. The focus of this session is to provide tips on improving telephone communication and... | View |
| Giving Effective Presentations At one point or another, each of us is called upon to give a presentation. It might be in front of a college class, at a business meeting, at a conference, or at a research forum. One of the most highly sought after skills is the ability to stand on your... | View |
| How to Avoid Common Pitfalls in Writing In our academic and professional lives, we are forced to produce written documents on a regular basis. Many of these are composed while trying to meet tight timelines. For many of us, it has been a long time since we were introduced to grammatical usage... | View |
| Making a Difference – Leadership Qualities That Change the Way We Live and Work If you thought that you could make a difference, would you be willing to try? Right now there are individuals – just like you – who are making a difference because they care deeply about something. They use the leadership skills that they have developed... | View |
| Managing by the Numbers: An Introduction to Performance Evaluation and Costing for Small Transit Systems The purpose of this workshop is to provide managers, finance personnel, policy board members, and other system personnel with practical ways to design and implement a performance tracking system for their transit operation. Tools, strategies and suggestions... | View |
| Managing People Effectively – Solving Human Resource Management Problems Employee hiring and managing staff are two of the most critical skills for developing and maintaining a vibrant, customer service-oriented and successful agency. Are your current job descriptions free of references to age, gender, and physical abilities... | View |
| Monitoring and Managing Your Maintenance Program One of the most important responsibilities of a transit manager is to ensure that there is a well-planned and executed vehicle and facility maintenance program. An effective maintenance program contributes significantly to the provision of reliable, safe... | View |
| PASS Training The Passenger Service and Safety (PASS) Driver Certification Program ensures that community transportation drivers have current expertise in passenger assistance techniques and sensitivity skills appropriate for serving persons with disabilities. The... | View |
| Planning for Technology in Small Urban & Rural Areas This training introduces processes and approaches to assist small urban and rural transit professionals successfully plan and implement technology projects. This presentation will make you aware of the need to plan for technology changes and the corresponding... | View |
| Principles of Transit Management As a transit manager, you have many responsibilities. Most individuals who become managers of rural or small urban transit systems do not start out in life planning and training to prepare themselves for these positions. Rather, through a series of events... | View |
| Risk Management Risk management is a hot topic for transit agencies. Transit systems, like other service providers, face some kind of risk every day, whether from employee injury, vehicle damage, passenger liability, or another event. This training offers a "big picture"... | View |
| Roles and Responsibilities for Transit Board Members A board of directors can be a transit agency's greatest asset or on occasion, a liability. You want more than a warm body taking up a seat at a monthly meeting. To be successful, transit systems want and need committed board members who understand their... | View |
| Safety, Security and Emergency Management for Rural Transit Operations Many of the existing emergency management programs teach large systems how to manage safety and security for their agencies. SURTC's training focuses on the needs of small transit operations by offering strategies for improving driver, vehicle and workplace... | View |
| Show Me the Money: Fundraising and Creative Local Match for Transit Fundraising requires both the art of developing and nurturing relationships and the science of using data, research, and tested fundraising models. This workshop provides details and suggestions for how transit agencies can enhance their existing funding... | View |
| The Changing Face of America: Diversity and Its Implications for Transit What does diversity in America mean for transit operations? What challenges lie ahead in the majority-minority population shift? How will the "aging tsunami" affect the demand for transit? The U.S. Census reports that 1 out of every 10 counties in the... | View |
| Transit and Elected Officials Understanding decision making in a political context is step one in the process of learning how to influence such decisions. In this course, instruction and hands on experience will be provided to develop information, data, arguments, strategies and positioning... | View |
| Transit Coordination: Finding Coordination Partners and Breaking Down Barriers As non-profit and human service agencies look for ways to become more efficient through coordination, finding a good fit can be a challenge. Too often, organizations look for a partner that can simply take over a problem situation. A better approach is... | View |
| Transit Vendor Show Basics Vendor shows can be valuable for the transit associations who sponsor them, the vendors who participate, and the participants who attend. Relationships are key to making this work. Sponsoring associations must develop partnerships with vendors; they must... | View |
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