Home Skip to main content

Workshops, Training Sessions and Conference Presentations

SURTC develops and provides various training sessions for small urban and rural transit operators, local and regional transit associations, and state Departments of Transportation. Programs are delivered on-site, and can be tailored to accommodate any learning environment. Select individual topics (1 - 3 hour) or bundle topics to create a full day of custom instruction specifically for your organization. For example, if your group would like to create a 1-day Leadership Workshop, bundle together topics such as Strategic Planning, Ethics in the Workplace and Working with Local Governments. Most sessions can be customized towards supervisory, front-line or general transit audiences.


  • Business Continuity and Crisis Management
    The session includes strategies to continue operations when adverse conditions occur that significantly disrupt an agency's ability to function and how to handle a crisis situation to avoid damage to the agency's reputation.
  • Emergency Management in Transit
    This session instructs how to assess current capabilities; emergency preparedness; management responsibilities; examples of drills, simulations and exercises and how to assist in developing a sustainable agency program.
  • Environmental Justice and Public Participation
    How to develop approaches to gain effective participation by minority and low-income populations; identify specific resources; respond to results of public participation; and using public participation as a constant component of transit planning.
  • Ethics in the Workplace
    Topics outlined within this presentation include: ethics development; applying ethics to situations; standards and tests; the growing trend of ethical violations and growing our ethics.
  • Financial Management for Transit Operators
    This workshop includes: accounting fundamentals; revenue management; contracting; local match; cost allocations; budgeting; audits; and developing 3 – 5 year management plans.
  • Frontline Customer Service
    Effective skills to create a positive customer service experience for the customer and employee to include: telephone and email etiquette; problem solving; managing attitudes; handling complaints and creating a professional work environment.
  • Giving Effective Presentations
    Strategies and techniques for building upon your existing skills, as well as tips for improving your performance and stepping up your confidence the next time you give a presentation.
  • Human Resources
    Workshop outlines employee hiring; managing staff; documentation skills; how to evaluate your current employee handbook; effective disciplinary corrective action methods; and how to stay out of court when terminating employees.
  • Intelligent Transportation Systems
    Examples of ITS in transit; needs assessment process; 3rd party vendors; data management; funding strategies and frequent ITS challenges are described within this session.
  • Introduction to the FTA
    This program will give new public transportation professionals a general overview of the Federal Transit Administration including: the role of FTA; how FTA is funded; how FTA funds public transportation programs and FTA oversight of public transportation.
  • Managing Vehicle and Facility Maintenance Programs
    The workshop consists of these topics: preventive maintenance, in-house vs. contracted service, vehicle inspections, information management and warranty management for vehicles and facilities.
  • Performance Measurement
    Tools, strategies and suggestions to evaluate a transit system's performance; improve decision making and developing accurate tracking mechanisms.
  • Safety and Risk Management
    How to evaluate risks associated with property, people, and income by identifying possible causes of accidents or losses, and steps to prevent or better absorb the losses through risk control, risk transfer, risk removal, and risk retention.
  • Staying Positive in a Negative Environment
    Skills to explore your attitude, identify negative influences, and find strategies to curb unconstructive behaviors which impact your work environment.
  • Strategic Planning
    Developing agency mission, goals and objectives; core values; challenges and opportunities; long- and short-range goals; business decision making; and performance measures.
  • Title VI, Civil Rights and Diversity
    Topics related to people with disabilities; awareness of hidden disabilities; language barrier issues and LEP requirements; responsiveness to cultural, gender and sexual orientation differences; minority community outreach and required public participation in the transportation planning process; as well as fulfilling your requirements for federal and state funding.
  • Working with Local Governments
    How to develop information, data, arguments, strategies and positioning to use with elected and appointed officials.
NDSU Dept 2880P.O. Box 6050Fargo, ND 58108-6050